FAQ
- I have a concern about my order, what's the easiest way to contact you? If something is time-sensitive, your quickest route is emailing contact@levidehealthwellness.com. The founders personally read every message, and they want your experience with our store to be a great one!
- I need to change my shipping address, what should I do? Reach out within 24 hours of checking out if the delivery address needs updating. You'll hear back soonest by writing to contact@levidehealthwellness.com!
- Where is my shipping confirmation? Most orders need 24-48 hours of preparation before the shipping confirmation email goes out. Busy holiday periods can add a bit of extra time because of heavy demand. Still nothing in your inbox? Have a look in your spam folder!
- Why hasn't my tracking updated? Tracking details usually appear 2-4 days after your order is processed. Once that window has passed and nothing has changed, drop us a line and we'll sort it out.
- Do you accept international orders? Yes, we ship worldwide. Postage costs and arrival times can differ based on where you live outside the US.
- What if I want to cancel an order or change my mind? To cancel or reconsider a purchase, send us an email within 1-2 days after you check out.
- What is your return policy? Every order is covered by a 90-day return window, provided the products show no damage from use. To begin, simply write to us at contact@levidehealthwellness.com .